There have been a few league players who have been unable to login to their LTA Advantage account. It is not possible to create a new account when one already exists for the individuals name and date of birth. If attempts to reset the account using forgotten username and/or password don’t work, then players should use the LTA Contact form using a version of words similar to the below replacing the words in [] with their own details.
Once access has been re-established, the player should ensure they are linked to their venue.
Hi,
I am a member at [club] Tennis club and play in the Swindon & District Tennis League. The league has adopted the LTA Player database this year and everyone now needs LTA Advantage membership.
I have tried to request the username and password for the account but the system states that the details don’t match. I have also tried to create a new Advantage account, but the system states an account already exists for my details.
Please could you investigate. If an account does exist for my details, please could you reset the account for me and let me know the new details.
My details are as below:
- Name: [name]
- eMail address: As above
- Address: [address]
- DOB: [dob]
Regards
[name]